Shipping

Shipping will calculate at the checkout based on your delivery address and selected items. At present, we can only ship within Australia. All items are sent via Australia post.

The Granite Belt Christmas Farm wants your items to arrive as quickly as possible. We aim to dispatch all items from our farm within 1-2 business days. You will receive a notification once your order has been packed and sent.

Shipping times are approximately 4 to 10 business days depending on your location. Unfortunately, we cannot guarantee shipping times, but we will keep you updated with the delivery of your Christmas items. You will receive confirmation with a tracking number once your order has been marked as shipped.

Express delivery is also available. This is the fastest delivery option offered by Australia Post. Please see the checkout for rates.

Please allow extra time for your deliveries to arrive during busy periods

Tracking Your Order

Once your order has been processed and dispatched, you will receive a tracking number from Australia Post. If you wish to track the delivery of your order, you can log in to the Australia Post website HERE and enter your tracking number.

Once your order has been packed and shipped with care by Granite Belt Christmas Farm we take no responsibility if the goods are damaged or lost in transit or stolen once delivered.
Customers must supply a valid contact email and mobile number. We accept no liability if we are unable to contact a customer if the contact details were not supplied, were supplied incorrectly or are invalid. It is the responsibility of the customer to ensure the delivery address is correct.  Failure to provide the correct delivery details may result in incorrectly delivered goods or undelivered goods. This may lead to additional delivery fees.

In the event that there are any issues with your order, The Granite Belt Christmas Farm will contact you via phone or email.

Local Pickup

We do offer a free click and collect option on our website. Simply select LOCAL PICKUP at the checkout. In most instances, we will require 1 business day to pick and pack your order. Once your order is ready for collection we will contact you via the phone number provided. Pick up is only available directly from our farm at 321 Aerodrome Road, Applethorpe QLD 4378

Returns

Please choose carefully as the Granite Belt Christmas Farm does not provide refunds for change of mind.

Granite Belt Christmas Farm will accept product returns and provide you with a store credit or refund if:

  • The product is faulty or the product is not what you ordered.
  • It is the customers responsibility to contact our online team within 7 days of receiving a delivery to report any faults or issues.
  • Product must be in the original condition and packaging for return.

Please contact  info@granitebeltchristmasfarm.com.au or call 0412 826 842 for further details on our returns process.